After saying an end-of-life date for older merchandise earlier this week, Sonos CEO Patrick Spence has apologized in an open letter to followers on Twitter

“We heard you. We didn’t get this proper from the beginning,” Spence says within the letter that seeks to make amends for Sonos preemptively ending help for older Sonos gadgets like the unique Play:5, and claims that these merchandise will now obtain bug fixes and safety patches “for so long as doable.”

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